WHAT SETS US APART? OUR PEOPLE.
We surprise, delight and impress. And our clients love what we do - taking their business to the next level. It's the feeling that our clients get when they partner with us. They feel taken care of. We always find a way to get the job done. Are we up for a challenge? Every day. It's our passion.
We have the expertise, knowledge, and resources under our roof to manage enterprise wide solutions.
- Custom development or off-the-shelf
- 24-Hour production capabilities
- Multiple decoration techniques
- Custom packaging, hang tags and private label
- Premium retail brands available
- Domestic & overseas production capabilities
WAREHOUSE & FULFILLMENT:
- 24-Hour dock-to-stock
- 24-Hour order fulfillment
- 99.98% Order accuracy (less than 0.02% error rate)
- Ongoing cycle count & quality check
- 72% of domestic packages delivered in 2-days with ground shipping rates
- International shipping & customs clearance
- Multiple freight carriers
- Custom design or ready-to-go templates
- Responsive & mobile ready
- Single sign-on functionality
- Order & ship confirmations
- PCI certified & GDPR compliant
- SEO & SEM
- Email, phone, chat
- 24-Hour response
MANAGEMENT & REPORTING:
- Bi-annual business reviews
- Website analytics
- Monthly KPI reporting
MARKETING & DESIGN:
- Program strategy through execution
- Art direction, graphic design & copywriting
- Illustration & creation of vector art
KITTING & MAILING:
- Complex, multi-variable kitting
- Third party material fulfillment
- Pop-up shop planning & execution
- Point-of-sale equipment
- On-site staffing
- Displays, retail fixtures & signage
We have been recognized by the Promotional Products Association International as well as our clients for being a top performer and shining example of innovation and excellence in our industry.
PPAI Gold Pyramid Award
New Paradigm is proud to receive this prestigious award that recognizes the best promotional products in the industry. Our winning product was a custom Monopoly game that celebrated 50 years of the Mercedes-AMG partnership.
Best and Brightest Companies to Work For
We’re proud to be one of Michigan’s top companies, recognized for delivering exceptional human resources practices and a strong commitment to our employees. New Paradigm received this award in 2016, 2017 and 2019.
Mazda Award of Excellence
We were thrilled to be recognized as a top performing supplier by Mazda North America. Receipt of this award demonstrates our commitment to our values of customer focus and integrity.
NEW PARADIGM CARES.
We are proud to support a variety of charitable organizations in our community and beyond. We volunteer our time to make a difference, help raise awareness and donate product to support advocacy.
We're proud to be doing good things for the environment within our facilities through our green workspace promise. Our facilities were designed to conserve energy with the installation of interior and exterior 100% LED lighting with automated controls throughout, including occupancy sensors, automated switching and daylight harvesting. We have replaced paper administration processes with digital documents wherever possible. We aim for zero waste to landfill by encouraging use of our in-office recycling program and providing reusable kitchenware for employees to use while at work.